Faq

Got Questions? We’ve Got Answers!
  • Do I need visa to enter Vietnam, Laos, Cambodia?

    Cambodia visa:

    You can get a Cambodia visa stamp upon arrival without pre-arrangements. You only need to pay a USD$25 fee (this fee maybe differ depending on the nationality of passport holder) and 2 pictures for each traveler. You can then expect about 15 minutes for processing at the airport.

    Laos visa

    You can get a Laos visa stamp upon arrival without pre-arrangements.  You only need to pay a USD$25 fee (this fee maybe differ depending on the nationality of passport holder) and 2 pictures for each traveler.  You can then expect about 15 minutes for processing at the airport.

    Vietnam visa

    Unlike Cambodia or Laos, before entry into Vietnam, you must have a Vietnam visa stamp or a Vietnam visa approval letter. S Vietnam Travel can help you to arrange this letter to get a visa upon arrival at Tan Son Nhat Airport (Ho Chi Minh City), at Danang airport or Noi Bai international airport (Hanoi). Please provide the following information for us to apply for your visa.

    1. Full name on passport
    2. Passport number
    3. Date of birth
    4. Nationality
    5. Date of arrival
    6.  Flight number and time
    7. Fax number where we can fax you or your email address forward to you.

    We will process the visa within 3 working days. After approval, we will fax or email you a Vietnam visa Approval Letter as an attachment. You can receive your visa at the visa desk of the arrival airport for Vietnam visa on arrival or receive your visa at Embassy or Consulate in your country for Vietnam Visa Approval Code.

  • How do I book and pay for the tour?

    Once you have found a tour that you would like to book, please click on "Enquire tour" and fill in your booking details (the departure date that you would like to go, the number of people, your full name, nationality, email address and any special requests). We will send you an email to confirm and our payment policy information. With this, you can choose your preferred payment method and pay us.

    • With tour bookings, you do not need to pay total in advance, we just need 30% for deposit. The balance will be settled before your trip or upon arrival.
    • With flight, hotel or train ticket bookings, we require 100% total payment in advance.

    If you would like to pay by others methods, please inquire with us directly.

  • It's reliable to book online?

    Making an online reservation is easy and safe. Just complete the deposit payment form (SSL - 128bit). Your card information will not be stored at our system (merchant) with international security standard. As soon as we receive your request we will reply within 12 hours.
  • What happens when I make a reservation?

    Upon receiving your deposit payment, we will send the email to inform that we well received your booking. We will process your booking and get back to you in 1 to 2 working days after all written booking is confirmed.
  • Do you have discount policy for children?

    Yes, we have children policy as the following:

    • Infant under 2-years-old free of charge land tour and 25% of airfare.
    • Child under 12-years-old sharing room with adult without extra bed charge 50% of adult land tour and 75% of airfare. 
    • Child under 12-years-old sharing room with adult with bed charge 80% of adult land tour and 75% of airfare.
    • Upon 12-years-old - 100% charge of tour cost.
  • What if I have special needs for the tour?

    If you have special requirements - for example, if you have young children, or you have infants or the olds in your group, or if you are handicapped or have physical limitations, if you have special transportation needs, or if you are vegetarian or have other food allergies - please let us know. We can work with both you and the service provider ( restaurant, hotels, transportation ...) to ensure that we can meet your needs.
  • What is your cancellation policy?

    We apply non refundable deposit of 10 USD for hotel, air ticket booing, 100 USD/per person for tour package upon service confirmation.

    Cancellations will be charged as following:

    • 30 days before arrival: No cancellation charge.
    • 29 - 14 days before arrival: 10% of the tour cost is forfeited.
    • 13 - 7 days before arrival: 40% of the tour cost is forfeited.
    • 6 days before arrival: 100 % of the tour cost is forfeited.
    • No show: 100% of the tour cost is forfeited.
  • How about the Credit Cards Refunds?

    Please note that refunds will be made to the card you used to make your reservation but the refund does not include 3.5% banking service fee. The refunds process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 7 to 15 days working days for the proceeds to arrive in your account.
  • Can I use my reward points from Accor, Marriott, Starwood, Hilton etc. on your site?

    No. Only reservations made directly with the participating hotels can use reward points. However, if you are a Golden Lotus Member of Vietnam Airlines, you can accumulate points with their selected partner hotels.
  • Do you have e-tickets in Vietnam?

    Almost airlines in Vietnam offer electronic ticket. We will issue an electronic ticket through email or fax to you.
  • What about travel insurance?

    We strongly recommend that all travelers should have travel insurance covered before the departure. Travel insurance is a cost effective way of protecting yourself and your equipment should any problems occur such as cancelled trips, delays, medical emergencies, baggage loss or damage. It also gives you peace of mind. Please also make sure your travel insurance covers all activities planned on your trip.
  • Do I need to have some vaccine shots before the trip?

    No vaccinations are officially required by the Vietnam authorities; however immunization against malaria, cholera, hepatitis, typhoid, tetanus, polio and Japanese encephalitis is advised. Please consult your doctors for further medical advice. Also plan to bring mosquito repellent. Wearing long-sleeved shirts and slacks from dusk onward and avoiding perfume is also recommended. In addition to an ample supply of any prescription drugs you are taking, bring medicines for: Headaches, diarrhea, constipation, insect bites, sore throats, eye drops, cuts, etc.
  • What is the time difference in Vietnam?

    Vietnam is fifteen hours ahead of Los Angeles, twelve hours ahead of New York and seven hours ahead of London, one hour behind Perth and three hours behind Sydney (give or take an hour during daylight saving time).
  • What is the climate like in Vietnam?

    Hanoi and northern Vietnam have a distinct winter and summer season. A dryer winter lasts from November to April with average temperatures of 18 - 20ºC. Summer lasts from May to October and is hot and humid with temperatures around 30 - 35ºC. In areas like Sapa, prepare accordingly for the winter months as it has been known to snow on occasion. Hue and Danang, in the center of the country, have very hot, dry weather from February to August with temperatures reaching over 35ºC. The region can experience quite heavy rainfall between September and January. Ho Chi Minh City and the south have a hot, dry season from December till April with average temperatures around 28ºC. The rainy season lasts from May through till November. It rarely rains for long periods, even in the rainy season, with most rain coming in short, heavy bursts.
  • Where can I find current exchange rates for Vietnamese money?

    Current dong exchange rates are available on the internet. Please try one of the links (www.xe.com, www.vietcombank.com.vn). Note: You can not buy or exchange dong outside Vietnam.
  • Can I get cash on my credit card in Vietnam?

    Cash advances on credit cards are available at the central Vietcombank in Hanoi, HCMC and other major cities, for which you will be charged around 4%. Hanoi and HCMC also boast 24hr ATMs where you can withdraw cash on MasterCard, Visa and other cards in the Cirrus/Plus networks. In Hanoi, go to the ANZ Bank beside Hoan Kiem Lake; in HCMC both ANZ Bank and HKSB have ATMs.
  • Is it better to use American dollars or Vietnamese dong for daily expenses in Vietnam?

    For everyday expenses, I recommend carrying a mix of US$ cash and dong. For larger items (hotel bills, train tickets, etc.) or when the exchange rate works in your favour, use dollars. For cyclos, local food stalls and small purchases, it's best to use dong. In either case, make sure you always have a stock of small notes so that you don't have to worry about change.

One More Question?

Please feel free to contact us if you have any questions.

Get in Touch

1 Dao Duy Anh, 4th Floor, Ocean Park Building, Hanoi, Vietnam.
Bookings: + 84 91-608-3030
Office: + 84 4 73006860
This email address is being protected from spambots. You need JavaScript enabled to view it.

We accept

We accept pay for tours
Top