Baggage is an important part of your journey, airline baggage allowance regulations are based on a weight and measurement system. Combined overall dimensions for checked baggage could not exceed 106 inches. Carry-on luggage cannot exceed 45 inches. For flights within continents baggage is limited to 44 lbs. (20 kilos). One bag not to exceed 106 inches may be taken on escorted programs. For additional bags, there will be an additional charge of approximately $3 per bag per handling.
Packaging: The object needs to be packed carefully so that there are no sharp-pointed angles or other characteristics that might be dangerous for people around or damage seats, walls, or other areas on the flight.
Weight: The carry-on baggage must not exceed 75kg per one seat. The pressure on the seat must not be over 0.046 kg/cm2 (75 kg 40cm x 40cm total area).
Procedure: Passengers should arrive early at the airport (at least 2 hours prior to the departure time) to complete all procedures. Related documentary required by respective local offices and appropriate airport authorities must be completed before the flight.
For health and safety reasons, each piece of baggage that is checked in must not exceed 32kg and total dimensions (width + heights + depth ) must not exceed 203 cm.
You will be required to re-pack your bag if the weight of a single piece of your checked baggage exceeds 32kg.
Alternatively, you may want to consider sending it as cargo. Please contact us prior to your travel
If your checked baggage is not available or mishandled at the collecting time, you can proceed to the Airport Baggage Services counter as soon as possible to lodge a Property Irregularity Report (PIR). Below are some contact information:
At Noibai International Airport (HAN):
Lost and Found counter: 1st floor of Noibai International Airport – Hanoi City – Viet Nam.
Telephone: (84-4)38840008 or (84-4)38865002 extension 3134
At Tan Son Nhat International Airport (SGN):
Lost and Found counter Terminal 2 - Tan Son Nhat International Airport - Ho Chi Minh City - Viet Nam
Telephone: (84-8) 35470415 or (84-8) 38446665 extension 6062
At Da Nang International Airport (DAD):
Telephone: +84. (0) 965140022
At Nha Trang International Airport (NHA):
Telephone: +84. (0)911855970